Customer Care

First Choice (FCF) provides Fire, Security and Electrical Testing services to hundreds of loyal clients operating in thousands of sites throughout the UK. Our customers include some of the UK’s largest and most prestigious national chains and public bodies, as well as a host of smaller owner-managed businesses.

It’s of paramount importance to us that all our customers receive the very best in personalised and responsive service. That’s why we continue to invest heavily in training and technology to make sure we can deliver on our promise of the highest standards of care:

• A nationwide team of directly employed, multi-disciplined engineers ensures that your equipment can be serviced more efficiently, with fewer call-outs and lower cost (and fewer call-outs means fewer carbon emissions)
• Engineers equipped with the latest PDA technology which link in real time to our operating system, improving scheduling and job status reporting to keep you better informed
• Vehicles equipped with GPS navigation systems, so we can get to you quicker and give you more accurate timings for improved operational control
• A National Account Management programme, supported by a designated Key Account Administrator for each customer, means a single point of contact so you always know who to call for immediate, personalised assistance.